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  A NEW WAY TO GET YOUR MEDICATION:

YOU CAN NOW REQUEST FOR YOUR PRESCRIPTION TO BE SENT ELECTRONICALLY TO THE PHARMACY OF YOUR CHOICE. YOU WILL NO LONGER GET A PAPER PRESCRIPTION, BUT CAN GO DIRECTLY TO THE PHARMACY TO COLLECT YOUR PRESCRIBED ITEMS. PLEASE CALL RECEPTION TO LET US KNOW WHICH PHARMACY YOU WOULD LIKE TO USE OR COMPLETE AND RETURN THE ELECTRONIC PRESCRIPTION SERVICE NOMINATION FORM TO USE THIS SERVICE.

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PLEASE REGULARLY CHECK WITH RECEPTION IF WE HAVE YOUR UP-TO-DATE CONTACT DETAILS - ESPECIALLY YOUR MOBILE NUMBER - AS WE NOW SEND APPOINTMENT REMINDERS BY TEXT MESSAGE!

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YOU CAN NOW BOOK & CANCEL APPOINTMENTS ONLINE

In order to use this service, you will need to register at reception. You will be given a unique ID and password to log into our 'SystmOnline' website where you can also order repeat prescriptions and view your medical record.

You will need to complete a registration form which you can complete online, print and bring with you to the surgery together with 1. Photo ID AND 2. Proof of residence (bank statement, utility bill or council tax bill).

Patient Online Access Request

 

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Named accountable GP

From 1st April all practices are required under the 2015-16 General Medical Services Contract to allocate a named accountable GP to all practice patients, including children.

The named accountable GP will take the lead responsibility for the co-ordination of services required.

Any member of the practice team will be able to confirm the name of your accountable GP. This does not prevent you from seeing any doctor or nurse of your choice!

If a patient expresses a preference as to which GP they are assigned to, the practice will make reasonable efforts to accommodate this request.

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IMPORTANT NOTICE!

 

Can all patients please be aware that ONE booked appointment is only ten minutes long.

 

This means that only ONE patient will be seen, and only ONE problem dealt with.

 

This will help everybody to be seen as close to their allotted appointment time as possible.

 

Quality & Outcomes Framework

Since April 2004 General Practice was given the option to carry out additional work for additional money. The framework for this additional work has so far been agreed and is reviewed by the Department of Health and the General Practitioners Committee. There are various components covering clinical, organisational and patient experience aspects. Participation in the QOF is voluntary, but practices not taking part and not carrying out this extra work are already being branded as "bad quality providers". In our eyes the framework has very little to do with QUALITY. It is mainly a tool to satisfy managers enthusiasm for ridiculous policies and procedures, which prevent the smooth operation of General Practice and the provision of high quality individually tailored patient care. In General Practice the framework is widely known as the Bean-Counting-Framework.

Nevertheless, Highgrove Surgery does take part and has achieved high quality scores since its introduction.

2004-05   977 points out of a maximum of 1050

2005-06   1000 points out of a maximum of 1050

2006-07   991 points out of a maximum of 1000

2007-08   998.38  points out of a maximum of 1000

2008-09   988.23 points out of a maximum of 1000

2009-10   982.58 points out of a maximum of 1000

2010-11   984.70 points out of a maximum of 1000

2011-12   998.21 points out of a maximum of 1000

2012-13   992.06 points out of a maximum of 1000

2013-14   887.58 points out of a maximum of 900

2014-15  550.41 points out of a maximum of 559

2015-16   555.11 points out of a maximum of 559 (preliminary - not yet verified by            NHS England)

The framework changes periodically. You can download a copy of the Indicators General Practice has to achieve here.

All patients who have a chronic disease like asthma, heart disease or diabetes will be invited for annual or bi-annual review appointments. In the context of this we require patient co-operation in attending for these reviews, as this is the most appropriate way of monitoring the condition, collecting data and discuss concerns or other issues that may be relevant to the patient suffering from a chronic illness.



 
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