We offer a routine appointment with the doctor of your choice within a few days. Same day, next day availability can normally be offered with non-specified GP and Nurse. Reception is usually staffed during GP consultation time, early mornings, late evening and Saturdays (Telephone line are NOT open before 8:00, after 18:30 or Saturdays GP or nurse from 06:30 to 19:00 from Monday to Friday. Also our GP offer daily a number of Pre-Bookable Telephone Consultation.
Please note that we operate a shift system, so GP's are either working am or pm sessions. Saturday surgeries are covered by our own GP's, but we are unable to tell you in advance which GP you will see on a given Saturday.
THE SURGERY IS CLOSED EVERY FIRST TUESDAY OF EACH MONTH IN THE AFTERNOON FOR TRAINING!
Online Appointment Booking
PLEASE NOTE THIS SERVICE IS CURRENTLY UNAVAILABLE DUE TO COVID-19. Please phone reception on 020 3817 4117 to book an appointment.
Online booking enables patients to book an appointments at their GP surgery. Patients can view, book or cancel appointments online and often find it very useful for those times when the practice is closed or telephone lines are busy.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.